Returns & Exchanges
At rq., we want you to be completely satisfied with your purchase. If your new pieces aren't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to guarantee a successful refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email with tracking details and a notification once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing